If you or someone you know needs help related to domestic violence in Spain, the 016 helpline is available for free and speaks multiple languages.
The service offers information, legal advice and emotional support for all forms of violence against women. The call is confidential and available 24 hours a day.
What is the 016 in Spain?
The 016 is a national support number for women experiencing gender violence or any other form of violence against women.
People close to someone affected can also call for advice. Calls are handled by trained multi-lingual professionals and all information is treated confidentially.
Who can use the 016 service?
The 016 is available for:
- Women experiencing any form of violence
- Friends, family or neighbours looking for advice
- Anyone concerned about a possible situation
The service provides guidance on what to do and what steps to take.
Can you call if you do not speak Spanish?
Yes. The 016 helpline offers support in 53 languages.
Available 24 hours:
- Spanish
- English
- French
- German
- Portuguese
- Mandarin Chinese
- Russian
- Arabic
- Romanian
- Bulgarian
- Tamazight
- Catalan, Euskera and Gallego
A teletranslation service is also available for 39 additional languages.
Email and online chat are available in:
- Spanish
- Valenciano
- Catalan
- Euskera
- Gallego
- English
- French
How the 016 helpline works
The 016 service is:
- Free to call
- Confidential
- Available 24 hours
- Not shown on phone bills
However, calls may appear in the phone call history. This can be deleted manually after calling.
You can contact 016 in several ways:
- Call 016
- WhatsApp +34 600 000 016
- Online chat via the official website
- Email 016-online@igualdad.gob.es
The service is also accessible for people with hearing, speech or visual difficulties.
What help does Spain 016 helpline provide?
The 016 offers:
- General information about violence against women
- Legal advice from 08:00 to 22:00
- Emotional and psychological support 24 hours
- Information about rights, employment and financial help
- Details about social services and support resources
If necessary, calls may also be transferred to:
- 112 in emergencies
- Regional support services
- 900 10 50 90 for cases involving sexual exploitation
- 900 20 20 10 for minors
Removing the call from your phone
Calls to 016 do not appear on phone bills, but they may appear in your call history.
It is recommended to delete the call manually after contacting the service.
Some smartphone manufacturers have added features that automatically remove 016 calls. These are available on certain models or through software updates.
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